Towing companies don’t just service individuals. They can also work with the local authorities when vehicles need to be impounded. This can negatively affect the reputation of the towing industry in general because some people associate them with forceful removal of vehicles.
Nevertheless, the authorities carefully choose the towing companies they work with because they rely on them to accomplish even difficult jobs. Careful selection is needed because many of the people who have their cars towed find reasons to complain such as having damaged vehicles or the unruly conduct of tow truck drivers.
With these in mind, the authorities look for certain qualities of a towing company before hiring them. Such qualities are as follows:
Careful Drivers
Most of the vehicles that the authorities asked to be towed has violated certain rules. In this situation, car owners are often frustrated and are likely to find fault from others. Unfortunately, tow truck drivers are often blamed. The most common complaint by car owners is having their vehicles damaged due to how it was towed.
Even if the complaints are mostly due to the frustration of the car owners, it is still possible for the cars to get damaged due to how the cars are handled during towing. To prevent further frustration from car owners, authorities must make sure cars are not damaged further while being towed.
To avoid possible damage, tow truck drivers must know how to correctly load and unload the car. They should also know how to drive carefully through traffic, sharp curves and other obstacles on the road.
24/7 Availability
The authorities function 24 hours a day, 7 days a week that’s why they also need towing companies who can cope up with their schedule. Towing services need to be available at any time at day even when it’s a holiday or not.
Aside from the towing companies availability, they should also be quick to the scene. This is especially true for emergency cases and accidents. Also, the longer the cars are on the road, the greater the risk of causing more trouble to other people using the road.
Knowledgeable Of Local Roads
Another thing that the authorities look for in towing companies is their driver’s in-depth knowledge of local roads. The authorities need to be first in the scene and tow truck companies also need to arrive as soon as possible.
With knowledge of local roads, they can take alternative routes to reach the scene. Even if there’s a sudden obstruction in the road, the truck driver’s knowledge of other local roads can help them reach the scene as quickly as possible.
Apart from knowing the roads, drivers must also be experienced in driving through those roads. The experience will tell them if there are any holes or obstructions on the roads that they have to avoid to prevent damage to the vehicles they are towing.
Ability To Cater To Various Needs
Authorities call on towing companies not only for impounding vehicles. Situations such as a car accident or a car falling off the side of the road would also need towing services.
Tow truck companies should have the ability to help in various situations. They should have the capability to move cars by using a variety of tow trucks. Although having multiple tow trucks can add to the operational expenses, it is considered as an investment. In this way, there is no need to call on another towing company just because the first one cannot handle the situation.
Conclusion
Earning the trust of the authorities to hire your towing company tells a lot about your capabilities. It means that you are reliable enough and can cope even with their hectic schedules and variety of needs. Furthermore, the authorities are great clients because they often need towing services.
